“Customers were much more likely to unburden their negative emotion, such as anger and distress, on female service workers. Shiloh Whitney writes that emotional labour does not necessarily create a good feeling in the customer but often invites the customer to offload negative feeling onto the worker.;Women are expected to show deference to customers, especially male customers, and to respond to abuse with a smile.”
— Aug 22, 2024 03:45AM
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