Diane

“We naturally look for evidence that confirms our beliefs. We then experience what we believe, even when there is evidence to suggest otherwise.”
― Julie Smith, Why Has Nobody Told Me This Before?

“I am out with lanterns, looking for myself. —Emily Dickinson”
― Maggie Smith, You Could Make This Place Beautiful

“Here, Elizabeth thought, was an answer for her strange new client. How could United Airlines make its customers happy with a below-average experience? By making the experience much, much worse, and making people voluntarily choose to endure it. This was the solution! Make the seats even narrower, the lines even longer, the competition for overhead space even more cutthroat—make it all famously bad and then tell people that they could avoid all of it and have a more or less normally below-average experience for a modest fee. Thus, if they knew beforehand that the experience would be dreadful but they didn’t pay the fee to avoid it, they would be less unhappy about the dreadful experience because, ultimately, they chose to have it. They did it to themselves. It”
― Nathan Hill, Wellness

“we have to focus on making good decisions, not perfect decisions. A good decision is one that moves you in the direction you want to go.”
― Julie Smith, Why Has Nobody Told Me This Before?: An International Bestselling Guide to Mental Health and Emotional Resilience from a Clinical Psychologist