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Book cover for How to Win Friends and Influence People
Criticism is futile because it puts a person on the defensive and usually makes him strive to justify himself. Criticism is dangerous, because it wounds a person’s precious pride, hurts his sense of importance, and arouses resentment.
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Cora Carmack
“What might seem a careless phrase for one can cut deep as a blade for another.”
Cora Carmack, Roar

Roy T. Bennett
“7 Effective Ways to Make Others Feel Important

1. Use their name.
2. Express sincere gratitude.
3. Do more listening than talking.
4. Talk more about them than about you.
5. Be authentically interested.
6. Be sincere in your praise.
7. Show you care.”
Roy T. Bennett, The Light in the Heart

Antonio Iturbe
“Life, any life, is very short. But if you've managed to be happy for at least an instant, it will have been worth living.”
Antonio Iturbe, La bibliotecaria de Auschwitz

Rachel Caine
“There are three parts to learning: information, knowledge and wisdom. A mere accumulation of information is not knowledge, and a treasure of knowledge is not in itself, wisdom.”
Rachel Caine, Ink and Bone

Roy T. Bennett
“Listen with curiosity. Speak with honesty. Act with integrity. The greatest problem with communication is we don’t listen to understand. We listen to reply. When we listen with curiosity, we don’t listen with the intent to reply. We listen for what’s behind the words.”
Roy T. Bennett, The Light in the Heart

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