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message 1: by Janet (new)

Janet Has anyone else encountered the frustration caused by DRM (Digital Rights Management) file being corrupted on your computer?

For the second time in two weeks I'm unable to download books via Overdrive from my library because of that very thing.

The library's Help Desk seems to be stymied, too: during the first episode, I renamed the DRM file and was able to download one book. An attempt to download a second book received the same error msg as before, only this time the earlier fix didn't work.

Are there any geeks out there who have had experience with this problem?


message 2: by Lori (new)

Lori (twizzle777) | 191 comments What's the actual error code you receive?


message 3: by John, Moderator (new)

John | 3685 comments Sorry to hear that, but I've successfully downloaded books recently. Sounds more like you're having trouble transferring books to your player than actually downloading them, with the re-naming and all?


message 4: by Janet (new)

Janet Lori wrote: "What's the actual error code you receive?"

Lori, code is: 0xC00D2711


message 5: by Janet (new)

Janet John wrote: " Sounds more like you're having trouble transferring books to your player than actually downloading them, ..."

John, No, the problem is getting them from the library onto my computer. And the guy at the library's Help Desk says the problem isn't uncommon; I just happen to have been doubly "blessed".


message 6: by Lori (new)

Lori (twizzle777) | 191 comments I had a similar problem a month or so ago. I thought that I had saved the page that I used to fix my problem, but far, no luck. I'll keep looking.


message 7: by Johnsergeant (new)

Johnsergeant | 36 comments Stanley's Mom wrote: "Are there any geeks out there who have had experience with this problem?"

This link has a suggested solution (full text also posted after the link):

http://als2.web.uproc.lib.mi.us/blog/...

A librarian called me about an error that occurred on the download workstation in her library.

The error number was 0XC00D2711, with the message "A problem has occurred in the digital rights management component. Contact product support for this application."
The OverDrive Support Team offered the following solution.

*** Please make sure to follow each step carefully. ***

1. Open the 'Control Panel'.
2. Open 'Folder Options' and select the 'View' tab.
3. Select 'Show hidden files and folders'.
4. Uncheck 'Hide protected operating system files'.
5. In the warning message you receive, click 'Yes'.
6. Click 'OK'.
7. Close the Control Panel

If you are using Windows Vista:

1. Click the Start button. In the 'Start Search' box, paste the following:
C:\ProgramData\Microsoft\Windows\DRM

2. Press 'Enter'.

3. Delete ONLY the following 4 files:
blackbox.bin
drmstore.hds
v3ks.bla
v3ks.sec

4. Close this window and open OverDrive Media Console.

5. Go to 'Tools' > 'Windows Media Player Security Upgrade'.
If it will not run from the OverDrive Media Console, the security
upgrade may also be run by going to (in Internet Explorer only) the
following site: http://drmlicense.one.microsoft.com/I...

If you are using Windows XP or older:

1. Rename the DRM folder to DRM.old. Depending on your OS, it can be
found in different locations:
- Windows 2000 and XP: C:\Documents and Settings\All Users\ DRM
- Windows 98: C:\Windows\All Users\DRM
- Windows ME: C:\Windows\DRM

2. Close this window and open OverDrive Media Console.

3. Go to “Tools > Windows Media Player Security Upgrade”.
If it will not run from the OverDrive Media Console, the security
upgrade may also be run by going to (in Internet Explorer only) the
following site: http://drmlicense.one.microsoft.com/I...

Once this has been done, please ask them to try and download the title again.



message 8: by Janet (new)

Janet Johnsergeant wrote: " This link has a suggested solution (full text also posted after the link):

http://als2.web.uproc.li..."


Johnsergeant...many thanks. That's exactly what I did the first time I had the problem, and problem was solved -- temporarily, anyway. It was a no go the second go 'round.


message 9: by Lori (new)

Lori (twizzle777) | 191 comments I "think" I may have tried this solution.
from
http://groups.google.com.bd/group/mic...


Thanks Neil. That didn't work either but finally got the answer after five hours on the phone with microsoft and having them try a multiple of fixes.
The DRM registry was corrupted. They ran a program DRM_Reset.exe. Once that ran I have no trouble. This can be downloaded from the internet but since
microsoft ran it I don't know the exact sites. I believe the version they ran was from Napster.


message 10: by Lori (new)

Lori (twizzle777) | 191 comments Here's one more possibility, but I don't remember using this one.
http://support.microsoft.com/kb/913800


message 11: by Janet (new)

Janet Lori wrote: finally got the answer after five hours on the phone with microsoft and having them try a multiple of fixes. . ..."

FIVE HOURS w/ Microsoft!! Ye gads!! My problem's been solved, too, and much less painfully. It was simply a case of overlooking the bar saying Active X wanted to run (the final step in the info Johnsergeant provided). I hope the rest of you are spared the hassle.


message 12: by Lori (new)

Lori (twizzle777) | 191 comments Stanley's Mom wrote: "Lori wrote: finally got the answer after five hours on the phone with microsoft and having them try a multiple of fixes. . ..."

FIVE HOURS w/ Microsoft!! Ye gads!! My problem's been solved, t..."


Just an FYI - it wasn't ME that spent all that time with Microsoft. I copied that from a website.


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