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Questions (not edit requests) > Updating author info - always get error message

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message 1: by Lula (new)

Lula (lulalund) | 2 comments Whenever I edit author information, then press save, I get the following error:

page unavailable

An unexpected error occurred. We will investigate this problem as soon as possible — please check back soon!

Is there a workaround for this? I didn't see this question in other posts, but please refer me if it has been answered previously.


message 2: by Lisa (new)

Lisa Vegan (lisavegan) | 2400 comments L Lula, I've gotten this particular error message numerous times on this site, by doing lots of things. Many times it happens when Goodreads is doing their own updates, sometimes it's just a temporary glitch. I suggest you wait a while and go back and try again. Most likely it will work then.


message 3: by Sherry (new)

Sherry (ssaccoliti) | 601 comments I'm getting this error for the following author:
http://www.goodreads.com/author/show/...

I thought I had figured out that this was a bug when the same author was listed twice.

For example, the author listed once with a middle initial and once without. So when I add the middle initial and merge the 2 authors, there are now 2 authors for the book.

I usually can edit the book and get rid of the duplicate author. But if I try to do this by clicking on the author instead of clicking on the book, then I get this particular error.

Anyone else notice this?

This time however, I can't do this work around. So I'll wait and see if time heals all.


message 4: by rivka, Former Moderator (last edited Nov 23, 2008 03:58PM) (new)

rivka | 45177 comments Mod
I've had similar errors the past few days; I'm assuming it's related to the transition to GR 2.0.

A workaround: Go to the author's book listing (using copy-and paste from another author), and try getting to the profile from there. For whatever bizarre reason, it seems to work.


message 5: by Sherry (new)

Sherry (ssaccoliti) | 601 comments Can't get it to work for this author - can you help?

http://www.goodreads.com/author/show/...




message 6: by rivka, Former Moderator (new)

rivka | 45177 comments Mod
Try now.


message 7: by Sherry (new)

Sherry (ssaccoliti) | 601 comments Thanks - you've worked your magic (again)!


message 8: by Melody (new)

Melody (runningtune) | 13300 comments I have been getting this same message for some combinations. I can sometimes come back to it later and it will work.


message 9: by Melody (new)

Melody (runningtune) | 13300 comments And sometimes get it when doing other edits - like deleting books. Can't get this one to delete:

http://www.goodreads.com/book/show/29...



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