Booklist Review of "Quiet, Please"

[Scott]

Douglas launched his career as a page in a library branch, and never wholly losing his enthusiasm, he persevered, got an education, and now works as a librarian at Southern California's Anaheim Public Library. For several years, he has been documenting his experiences on McSweeney's Web site, giving vent to all the hopes, fears, everyday joys, and constant frustrations of daily life in a public library branch. Patrons with all their foibles take on recognizable form, from rowdy, sometimes threatening teens to an elderly patron demanding the Oxford English Dictionary on audiotape. Douglas casts a jaundiced eye on library administrators, but he does clear away stereotypes about public-service librarians and affirms their worth. Hardly a systematic treatise on public librarianship and limited by the very format of a blog (and its ineluctable narcissism), Douglas' memoir nevertheless offers unique and utterly engaging insights, valuable for public librarians, managers, and trustees.