I observed a large # of requests (during March & April) posted in the supers folder that don't require a super. 4 of the 10 most recent requests in the folder (when I last looked) didn't require a super. Mostly from non-librarians but also some newer, less experienced librarians. Lots of merge requests for editions with 0 shelvings, valid ACE editions, editions that should be Invalid not Deleted etc.
Have you considered limiting requests in the folder to librarians as a method of filtering some of the unnecessary posts? The workflow would look something like this:
reg user makes request in Book & Author page issues folder
reg librarian handles it - done
or
reg librarian determines a super is needed, completes any prep work (separate & combine target/duplicate if necessary) then they make the request in the supers folder
superlibrarian completes request
reg librarian "closes" their completed super request and moves it to Archived folder
reg librarian finishes up any recombine needed and follows up with the OP in their request topic that it is complete
Obviously using a GR discussion group as the platform means there is no software mechanism to prevent users from posting in a folder you don't want them to, this would require more moderation activity than currently exists. Regularly moving requests that don't require a super to the appropriate folder. Perhaps you could utilize the existing "Flag this comment" feature and add a new reason like "Wrong folder" and use the explanation field to tell the moderator where it belongs so they can move it.
Admittedly suggestions like this are hackish workarounds because you are limited to a discussion group platform with very basic functionality and not at all the correct tool for the job especially at this scale. Ideally you would do the same thing with the Librarians group that you did with the old Feedback/Help group, move it to a proper ticketing CRM platform.
Have you considered limiting requests in the folder to librarians as a method of filtering some of the unnecessary posts? The workflow would look something like this:
Obviously using a GR discussion group as the platform means there is no software mechanism to prevent users from posting in a folder you don't want them to, this would require more moderation activity than currently exists. Regularly moving requests that don't require a super to the appropriate folder. Perhaps you could utilize the existing "Flag this comment" feature and add a new reason like "Wrong folder" and use the explanation field to tell the moderator where it belongs so they can move it.
Admittedly suggestions like this are hackish workarounds because you are limited to a discussion group platform with very basic functionality and not at all the correct tool for the job especially at this scale. Ideally you would do the same thing with the Librarians group that you did with the old Feedback/Help group, move it to a proper ticketing CRM platform.