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Questions (not edit requests) > Should I contact support? (Done)

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message 1: by Edwina (new)

Edwina Book Anaconda | 26838 comments https://www.goodreads.com/book/show/6...

The book page shows an ISBN for the book above but the editions page shows both an ISBN and ASIN. The Amazon page for this book only shows an ASIN, so can a librarian remove the ISBN and change the format from ebook to kindle or should I contact support for this?
Amazon link to book below.

https://www.amazon.com/gp/product/B0B...


message 2: by ☕ Lachgas ♿ (last edited Feb 11, 2023 11:44AM) (new)

☕ Lachgas ♿  (lachgas) | 9386 comments librarians can't remove ISBN and it might be internally assigned to the book on amazon. (seems to be the case, if you search with it you get to the book record although the PB has a different ISBN)

So staff won't remove that either I guess and it just needs a change to kindle I assume.

edit: a general Google search showed that ISBN seems to be also assigned to the real ebook edition (kobo, netgalley other stores we can not use as official source) so maybe staff does change it and adds an extra edition for the different format.


message 3: by Edwina (new)

Edwina Book Anaconda | 26838 comments ☕ Lachgas ♿ wrote: "librarians can't remove ISBN and it might be internally assigned to the book on amazon. (seems to be the case, if you search with it you get to the book record although the PB has a different ISBN)..."

Sorry. Your answer has me confused. Should I contact support about this or not? Is there a staff folder that I should have posted this in?


☕ Lachgas ♿  (lachgas) | 9386 comments no there's no staff folder. just the contact form. https://www.goodreads.com/about/conta...

I personally would try contacting them because it would be correct having that ebook edition with the ISBN listed separately and the kindle with that ASIN as the kindle.
Tell them the ISBN is for the ebook edition.

If you don't feel comfortable I can try to explain it to them.


message 5: by Edwina (new)

Edwina Book Anaconda | 26838 comments ☕ Lachgas ♿ wrote: "no there's no staff folder. just the contact form. https://www.goodreads.com/about/conta...

I personally would try contacting them because it would be correct having that ebook edition with the ..."


Please do, if you wouldn't mind. I'm afraid that I would only confuse them.


☕ Lachgas ♿  (lachgas) | 9386 comments done - we'll see which one they choose to move around.


message 7: by Edwina (new)

Edwina Book Anaconda | 26838 comments ☕ Lachgas ♿ wrote: "done - we'll see which one they choose to move around."

It looks like they got that mess sorted out. Yay!
Thanks for your help!


☕ Lachgas ♿  (lachgas) | 9386 comments they kept the kindle and I readded the ebook edition with its ISBN - as that seem to be sources we can't use it's pretty blank now.
But at least its existing.


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