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There are few things more annoying for a seller than blocking their Amazon account - particularly if you rely on Amazon as your primary platform for your business.
It is a very frustrating situation, especially because you cannot perform some basic operations:
You cannot access your orders and see which ones have been shipped
You can't answer customer questions about when their items will arrive
You do not know if and how much the money you have earned so far will be credited to you
Fortunately, if your Amazon account information is real, most accounts can be unlocked.
We know why over the years we've helped thousands of sellers successfully unlock their accounts and get their businesses back to normal.
Why are Amazon accounts blocked?
In our experience, there are 3 main reasons Amazon will block your account.
But in addition, there are 2 widely spread reasons that usually have no influence on account blocking.
Let's take a look at these myths first.
Myth 1: Account is locked out for heavy use of PRIME
Myth 2: Your account gets blocked because Amazon doesn't want to sell your products
Fact: Amazon gets millions in sales (and dollars) every year from sellers, why shouldn't it want you?
The problem with these myths is that they often cause people to fear that they have broken their rules, or that Amazon "is angry with them" which makes the situation virtually impossible to resolve.
The real reasons why Amazon can block an account are the following.
Credit card verification failed
If your Amazon account was previously suspended, you may be tempted to enter fake billing information or use someone else's credit card when opening a new account. And while it might seem like a smart move, it usually turns out to be the exact opposite.
When you add a credit card to your Amazon account, they will check if the billing address registered with your card provider matches the default address on your Amazon account. And if not, be prepared to see you quickly block your account.
It is not Amazon that is bad, but simply, given the US regulations to which it is subject, it tries to prevent potential fraud. Amazon sells around $ 200 billion annually, so it must invest in robust systems to prevent customers from being scammed.
Suspicious activity on gift cards
Dropshippers love to buy gift cards to purchase items. But for Amazon, gift cards are equivalent to cash on their platform, so they have to watch them closely.
Amazon has the widest range of products of any retailer in the world, and has naturally become a prime target for money launderers who want to turn dirty money into items.
This leads to 2 big signs that usually lead to Amazon blocking a gift card account.
Unusually High Gift Card Usage - Buying and redeeming large gift card values may seem unusual, so Amazon will want to check out the reasons.
Opening a new account - If someone goes to Amazon, they open a PRIME account and the first thing they do is buy a gift card, this will cause an immediate block on your Amazon account.
Again, Amazon isn't trying to be bad. They simply need to comply with the various money laundering regulations around the world.
Multiple IP addresses in different locations
Opening your Amazon account in one location, and then doing a lot of operations with an IP address in another location can cause Amazon to start thinking "how is this possible?" And "Has your account been hacked?”
We often had telephone conversations with Amazon, where they specifically told us that the account was blocked because it was created in Italy, but gift cards were purchased thousands of miles away via an IP address located in the Netherlands.
For this reason, international Dropshippers should be cautious about accessing and purchasing gift cards with their local IP address.
How to unlock an Amazon account?
When you contact Amazon to unlock your account, they usually ask for your credit card statement with your billing address, showing your Amazon transactions, and sometimes even a copy of an ID, invoice or credit card. Credit.
If the information originally entered on your How To Get Ungated In Grocery On Amazon Amazon account is correct, there should be nothing to worry about - giving these details will fix it quickly. But keep in mind that if you've entered false information, there's little chance of unlocking your account.
How to contact Amazon and what to say
There are 3 main ways to contact Amazon:
Phone (recommended)
Chat
E-mail
Phone:
Step 1: Call 800 145 851. When you get to the secretary, choose option 2
Step 2: Ask to speak to a manager and provide verification details when prompted
Step 3: Explain that your account was blocked by mistake after purchasing the products and that you need an account manager to review your data and restore your profile.
Chat:
Step 1: Sign in to an active Amazon account (you can just open a new Amazon account; you don't need to have PRIME)
Step 2: In the contacts below, look for the option for chat. Ask to speak to a manager and provide verification details when asked
Step 3: Explain that your account was blocked by mistake after purchasing the products and that you need an account specialist to review your data and reset your profile
E-mail:
Step 1: Go to the account login form and click on “Need help?”, Then on “Other problems with signing in”.
Step 2: Select “I can't log in to my account” and a message will appear allowing you to send an email to Amazon.
Step 3: Copy and customize the following text:
“Good morning. My account, my.amazon@account.com, was closed without notice or reason. I have important funds deposited into this account and need to access this money immediately. Since the laws prohibit the freezing of capital owned by third parties, please let me know what steps to take to regain access to these funds”.
The billing address for my last order is XXX and the recipient is XXX
Thank you
Who can unlock an Amazon account?
Regular customer service employees cannot unlock your Amazon account. This is why in all of the above tips; you are likely to need to apply for an account manager.
There are only 2 ways to unlock your account:
If you speak to an account manager directly on the phone.
If you get an email response from an account manager to confirm all required details.
How to manage the account after it has been unlocked
Unblocking your Amazon account is great, but with these important tips, you should be able to prevent it from being blocked again in the future.
Make sure your default Amazon address matches the billing address on your credit card
Use this guide to understand the most likely reason why your account was blocked in the first place and don't repeat it (if in doubt - ask Amazon!) Example: If you bought a gift card to buy items and it was suspended, use a credit card instead.
Don't use dropshipping software for a while
Don't try to buy products for yourself from the same Amazon account that has just been re-enabled
Do not keep more than 1 credit card as a payment method
Frequently asked questions about unlocking an Amazon account:
1. How do I know which orders have been shipped or not from my account if it is blocked?
Our suggestion is to simply call Amazon and ask them for a detailed report of your last 30-day orders since you can't log into your account.
2. How do I manage orders that have not been fulfilled?
This will depend on the software you are using. If you are having trouble unlocking your account, you can call Amazon for unshipped order details and try to fulfill them manually.
3. If I have provided false information, is it possible for my account to be unlocked?
Unfortunately this is very unlikely. What you can do is read this guide to learn how to prevent your future Amazon accounts from being blocked.
4. How can I manage returns from a locked Amazon account?
Good question! Here is a nifty trick we found.
Enter an Amazon account you own and access the following URL: https://www.amazon.com/returns
Then choose the option to return a gift and you will receive a return label. Don't do this from your main account.