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Book showing the wrong price on Kindle
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Hi Ian,I have exactly the same problem and it's also inconsistent. I have three books, and one of them is correctly priced when I view it on the US store, and the other two have legacy prices... Kindle Support said that it was because I was in Australia - however the inconsistency really worried me.
It turned out it was ok, I got one of my US friends to check the prices and they were ok and my promos ran ok last week.
From where I'm sitting,
Ghosts of Innocence is $0.99, The Critique Survival Guide is $1.05
Tiamat's Nest is $3.77 and The Ashes of Home is $3.99.
Graeme, thank you for checking. That is so weird. The first book is the one I was worried about, it's still showing $4.06 for me but if you can see it at $0.99 then that is good news!Two of the other prices are also odd - the books are all either $0.99 or $3.99 so why the heck does Amazon see fit to show differently? - but at least they are in the right ball park.
Thanks again, that has set my mind at rest ... somewhat, anyway :)
Amazon do move prices a little here and there, presumable to increase sales and their own profits.But they have a bug in their system on the prices resolving uniformly regardless of end user location.
Ian, viewing from the US, all of your book prices are correctly either 99¢ or $3.99. viewing from outside the US will give you strange pricing that doesn't line up with current exchange rates. Why that is, no one has been able to give more than a best guess, but it likely has to do with how they set regions. Amazon does not change the price of Kindle ebooks published through kdp *unless* they contact you first to ask if you would like to be featured and you'd have to be a wildly popular bestseller for that to happen. Beyond that, if you see a price on the .com store that doesn't look right, have someone in the US check it for you. It's usually listed correctly.
That's good to know, Christina, and thanks for checking. I'll have to do that in future if I have any doubts.It's still puzzling though, why any kind of exchange rate or regional settings would even factor into it. If you want your local currency go to your country site. If you go to the US site you see the price in $ no matter where in the world you are, so you expect that to be US $. No exchange rate involved. And to make things even stranger, on the same page as the wonky e-book price the paperback price is correct. *Shrugs*
For me - the website should resolve correctly regardless of where the end user is.If I'm looking at the US site, I should see the correct US prices - I can't buy kindle there anyway, I have to go to the .com.au site to do that.
There is no possibility of confusion if the .com site resolved correctly.
What Amazon is doing doesn't make any sense to me.
Graeme, Amazon seems to have some means of showing a different website depending on where you look from. In NZ, I do all my Amazon trading through .com but I do not get access to the US discounts. I used to, but that stopped when .au came into being. So I am hut out so as not to have people prefer the US to Australian Amazon. Rather annoying really.
Mine sometimes takes a little bit for the price change to show up. I don't know about the other countries, but in the US it does.
One of mine was priced wrong and trying to change it is impossible within 2 weeks of a promotion. Wait for the 14 days and then you can correct it. It took only a day to get into effect at that time.
Alyson wrote: "Mine sometimes takes a little bit for the price change to show up. I don't know about the other countries, but in the US it does."There is always a day or two delay for a price change to take effect, and I allowed for that. The issue here is that even with the correct price showing on my dashboard (and in non-US markets) the US price is distorted if you're viewing Amazon.com from outside the US. As Graeme and Christina confirmed it was actually correct for them, just wrong when I looked at it.
And I can confirm that I can now see the US price kinda correct, three weeks later. It seems to be an artifact of the Amazon web page trying to be too clever for its own good.
Earlier this week I dropped the price on one of my books, well ahead of a series of promotions I am running. After a day or so I got the usual confirmation email that my book was available in the Kindle store. I signed on to KDP and everything looked good on my author bookshelf, but when I checked the book on the US Amazon site, instead of $0.99 it was showing a random price of $4.06!
Non-US sites (UK, CA, AU) are showing the reduced price OK in local currency but the US page is way out of line. I contacted support two days ago and they said they would get back to me. They haven't. I'm getting a bit frantic now because the first (paid) promotion is due to start tomorrow and those folks don't take kindly to authors not honoring their price promises.
Has anyone else had problems with Kindle prices and how did you get them resolved?