Keep Getting The Wrong Book

[Ethel]

First, I am so grateful to be a part of this group, didn't know it existed. I really need your help. I am having a problem downloading a title I was approved for. Each time I ask it to be sent to my Kindle I keep getting the wrong title. This is a first, since I have never had this problem before. I'm getting no help from NetGalley and have in fact just written to the publisher. Don't know what to expect from them!

Any advice/help would be greatly appreciated.

[Fictionophile]

Ethel wrote: "First, I am so grateful to be a part of this group, didn't know it existed. I really need your help. I am having a problem downloading a title I was approved for. Each time I ask it to be sent to m..."

I've never experienced this problem with NetGalley.
I'm wondering if it might be the same book, but with a different title? Often publishers have differing titles for European and North American audiences. Just a thought...

[Devann]

hmm, that's really weird. maybe the publisher mixed their files up or something? i hope they get back to you soon

[Michelle]

I've had this happen a couple of times. It has always got sorted within a day or two but you might not hear back from NetGalley very quickly due to it being the weekend.

[Ethel]

Michelle wrote: "I've had this happen a couple of times. It has always got sorted within a day or two but you might not hear back from NetGalley very quickly due to it being the weekend."

Thank you for letting me know. This has been going on since Thursday and I have sent them information twice before. So this morning I sent out another message hoping when they come in on Monday they see it again. I appreciate your response! Happy Holidays.

[Dee]

Sounds like publisher may have uploaded wrong file - what book was it? What book do you get?

[Michelle]

Ethel wrote: "Michelle wrote: "I've had this happen a couple of times. It has always got sorted within a day or two but you might not hear back from NetGalley very quickly due to it being the weekend."

Thank yo..."

You are welcome, Ethel. I hope it gets sorted for you soon. I'm sure it will :)