Why won't my Audible app sync to my other devices?

[Christine]

I love the Whispersync feature, and use it often to switch between reading on my Kindle and listening on the Audible app on my Android. For the last week, I have not been able to get my Audible books to sync to the location I left off on my Kindle. With the first book, I thought it was maybe an issue because I added the Kindle book when I was halfway through listening to the audiobook. But now I've started a new book, and both the Kindle and Audible editions were purchased and downloaded before I ever opened either.

I have gone through all the troubleshooting suggestions on the Amazon site and the Audible app with no resolution. The Kindle app on my Android device is syncing to my Paperwhite without any problems.

Is anyone else having this issue? Any other suggestions? This is very annoying!

[Audible Support]

Thanks for reaching out Christine. If you've confirmed that you're connected to Wi-Fi or Data when syncing your books, please send us an email at social-support@audible.com so we can take a look at your account to better assist you.

[Christine]

Audible.com wrote: "Thanks for reaching out Christine. If you've confirmed that you're connected to Wi-Fi or Data when syncing your books, please send us an email at social-support@audible.com so we can take a look at..."

Email sent. Thanks!