I released my third fantasy novel on April 30th, but it still isn't listed below the previous two books, and I worry that it's causing it to fly under the radar.
I contacted Amazon about this more than a week ago, but they're apparently still working on fixing this. My last communications was two days ago, when they just apologized for the delays.
I agree with Joe. I had the same issue and theyy fixed it pretty quick, but I had another separate issue recently where I got something like three different "we're looking into it" emails. They eventually addressed my issue, but it was a way longer than usual wait time.
We also had to contact them to add our third book to our series. It's seems to be fairly common. They fixed it, but I don't recall the time-frame. It wasn't a day, but it so long it concerned me either. We have had other things take more than a week a time or two. Keeping politely pinging them, It will get fixed.
I contacted Amazon about this more than a week ago, but they're apparently still working on fixing this. My last communications was two days ago, when they just apologized for the delays.
Advice?