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Book & Author Page Issues > Trying to upload excerpts

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message 1: by Charles (new)

Charles Vella | 26 comments I've been trying to upload excerpts on all three of my books but they seem to be stuck in processing. Am I doing something wrong? My author page is

https://www.goodreads.com/author/show...

Thanks very much for your help.


message 2: by Banjomike (last edited Oct 21, 2013 05:09AM) (new)

Banjomike | 5166 comments Charles wrote: "I've been trying to upload excerpts on all three of my books but they seem to be stuck in processing. Am I doing something wrong? My author page is

https://www.goodreads.com/author/show..."


I see a total of 4 pdf excerpts on your 3 books, 2 from March, the others yesterday & today. I can remove them if you want to try gain.


message 3: by Charles (new)

Charles Vella | 26 comments Thanks. When I hit the read excerpt button I get a blank page and when I look at the edit ebook page it says they are in process. One of them them has been in process for weeks. Can you think of anything I could be doing wrong?


message 4: by Banjomike (new)

Banjomike | 5166 comments Charles wrote: "Thanks. When I hit the read excerpt button I get a blank page and when I look at the edit ebook page it says they are in process. One of them them has been in process for weeks. Can you think of anything I could be doing wrong? "

The upload process only takes seconds, minutes at most.

Poor Richard and Now Boarding both work perfectly for me. I can read the excerpt on the bookpage or download it from the edit page.

Trojan Hearse is a bit iffier. The read excerpt button doesn't always appear but the pdf IS on the edit page. I tried removing and readding the pdf but no read excerpt button appears. Do you have an epub excerpt for Trojan Hearse to see if it changes anything?


message 5: by Charles (new)

Charles Vella | 26 comments Banjomike wrote: "Charles wrote: "Thanks. When I hit the read excerpt button I get a blank page and when I look at the edit ebook page it says they are in process. One of them them has been in process for weeks. Can..."

Thanks. Turns out Poor Richard and Now Boarding was a web browser issue. They work for me in another browser. I tried to upload an excerpt for Trojan Hearse and get a message that says "The ebook you're attempting to upload already exists." I am trying to upload as a PDF.


message 6: by Banjomike (new)

Banjomike | 5166 comments Charles wrote: "Thanks. Turns out Poor Richard and Now Boarding was a web browser issue. They work for me in another browser. I tried to upload an excerpt for Trojan Hearse and get a message that says "The ebook you're attempting to upload already exists." I am trying to upload as a PDF."

I've removed the existing PDF on Trojan Hearse, now you can give it another go.


message 7: by Charles (new)

Charles Vella | 26 comments Banjomike wrote: "Charles wrote: "Thanks. Turns out Poor Richard and Now Boarding was a web browser issue. They work for me in another browser. I tried to upload an excerpt for Trojan Hearse and get a message that s..."

Thanks. It uploaded OK. I'll check back in a couple of hours. Thanks very much for your help.


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