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Archives > Sansa Clip - PC won't recognize

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message 1: by Debra (last edited Jul 13, 2013 12:11AM) (new)

Debra (debra_t) Hi:

When I plug my Sansa Clip MP3 plyater into a working USB port, it doesn't show up in My Computer. It makes a little sound when I connected it, but nothing shows up. The device seems to be working as I can scan through menus and such. I've verified the USB port works because I synced my Blackberry to test it. I'm running Windows XP and have downloaded the current version of Media Player.

Help, please!


message 2: by Debra (new)

Debra (debra_t) This issue has been resolved. Thanks!


message 3: by Kristie (new)

Kristie | 2212 comments Glad you got your issue resolved. I've heard so many good things about Sansas, but my son had one that must've been a dud. Only worked right for a couple weeks.


message 4: by Debra (last edited Jul 13, 2013 08:36AM) (new)

Debra (debra_t) I thought mine was a dud until I realized my Media Player update didn't work and I didn't have the right version of it for the Sansa player to work. I was wracking my brains to figure out what was wrong, and it turned out to be something simple.


message 5: by Kristie (new)

Kristie | 2212 comments Yeah, we tried all that stuff with their service folks, but it was still dead. Luckily it was pretty affordable, or I would have been more upset.


message 6: by John, Moderator (new)

John | 3922 comments After only a couple of weeks, I'd have returned the unit rather than just giving up.


message 7: by CatBookMom (new)

CatBookMom | 1082 comments John wrote: "After only a couple of weeks, I'd have returned the unit rather than just giving up."

Yes; why not return it rather than taking the loss?

Once in a while a Sansa Clip will just stop. I've found that letting it sit for a while, a couple of hours perhaps, then pressing BOTH the Power and Menu buttons and holding them for a count of 20 can jump-start it. This has worked for me on a 2-year-old Clip and for others, too.


message 8: by John, Moderator (new)

John | 3922 comments The "clip" on mine finally snapped off, as I've heard eventually happens, but that's better for me as I never used it, so that only made the unit bulkier.


message 9: by Debra (new)

Debra (debra_t) The 8GB Sansa's clip is supposed to be sturdier. One of the reasons I went with the the 8GB. I want to use it during workouts, and just clip it to my shirt.


message 10: by Kristie (new)

Kristie | 2212 comments Oh I probably should have exchanged it, but I was fed up with how much energy I had already put into it, and it just seemed easier to let him use the nano I wasn't using. Logic doesn't always prevail in my world. :-)


message 11: by aprilla (new)

aprilla | 254 comments CatBookMom wrote: "Once in a while a Sansa Clip will just stop. I've found that letting it sit for a while, a couple of hours perhaps, then pressing BOTH the Power and Menu buttons and holding them for a count of 20 can jump-start it. This has worked for me on a 2-year-old Clip and for others, too."

I've found this too, that out of the blue it just appears to have died. In every case (3 times) after a bit of time (few hours to a couple of days) the Clip has worked fine again by just turning it on. It happened with one just a matter of days after getting it, and with another after using it with no problem for years (but could be the same one, I have 2 identical, a mistake maybe should have got different colour?)... so I don't understand it but just wait out the tantrum and get out the spare
:)


message 12: by Kristie (new)

Kristie | 2212 comments aprilla wrote: "CatBookMom wrote: "Once in a while a Sansa Clip will just stop. I've found that letting it sit for a while, a couple of hours perhaps, then pressing BOTH the Power and Menu buttons and holding them..."

I tried that too, but it went from being kind of temperamental to being totally dead.


message 13: by John, Moderator (new)

John | 3922 comments The only time I ever had a situation resembling what you folks are describing happened when I prematurely messed with the player before it had a chance to fully refresh itself after disconnecting. Ended up having to format the drives, losing my Overdrive library books, and reinstalling everything else.


message 14: by Debra (new)

Debra (debra_t) I'm hoping I won't have any of the problems you all have described. I'm not a very techy person, so would have no idea how to format the drives, etc. I felt relieved that I was able to figure out my problem on my own, but that's as techy as I get! lol


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