Barnes & Noble Nook discussion

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Nook - Your Personal eReader > Should I buy the Nook HD now that it's $129? BN Ereader Shutdown Rumors

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message 51: by Jean (new)

Jean French (jfrench55) | 82 comments willaful wrote: "I have to agree with Jane, all my experiences with their customer service have been disastrous. After the last ridiculous episode, I finally had to have my credit card cancel the charges and have r..."

I purchased a book for $9.99 and a few days later it was on sale for $1.99. I called customer service to see if I could get a credit adjustment. The CS rep was sympathetic but she couldn't give me the adjustment. If it was a paper book she could.

I often wonder why B&N won't let customer use the Reader Membership discount on Nook products. When I bought my ST the store actually let me use it. I think it was because they were next door to a Best Buy and needed an edge. I was pleasantly surprised.


message 52: by Veronica (new)

Veronica (veraj121) | 167 comments I agree with you with the B&N membership card. I always wondered why we couldn't use it. Smh


message 53: by Christopher (new)

Christopher Conn (cmconn) | 135 comments They will not discount nooks or nook books. That's the business plan - prices are what they are at the time. There are frequent weekend sales on nook books, perhaps to compete with Amazon.

I got an email yesterday that they had a big sale on romance, mystery and historical books for under $3, don't know if it's still going on.


message 54: by Missyb (new)

Missyb | 221 comments Jean wrote: "willaful wrote: "I have to agree with Jane, all my experiences with their customer service have been disastrous. After the last ridiculous episode, I finally had to have my credit card cancel the c..."

They let you use your membership to get a discount on the e-reader once. The e-books they don't. At least that's my understanding, and they stopped doing that last year or the year before.


message 55: by Missyb (new)

Missyb | 221 comments The e-readers are not being shut down, just sold to someone else to build them. B&N will only be making the Simple Touch. The others because of what they can do (go online, play games, watch video, etc) are going to be made by someone more in tune to making computers


message 56: by Christopher (new)

Christopher Conn (cmconn) | 135 comments Let us know if you find out who. Asus would be good, or Acer. Microsoft would be expensive.


message 57: by Peggy (new)

Peggy Coffey (megthered) I have a desktop, laptop and a Samsung Galaxy Note 10.1 tablet. I use my tablet most often because it goes everywhere with me. I have been using it as an ereader but it is bigger and heavier than I want. I had a Nook first edition and loved it. Then I bought a Nook tablet, but gave it to my son when I got my Galaxy. I have just bought a Nook HD for my ereader and love it. My brother has an HD+ and told me to watch a movie on it. It is beautiful. I love it as an ereader because it its so easy to hold and put it in my purse, but movies are beautiful. I am totally happy with it. I really love it. Thank you B&N.


message 58: by Deb (new)

Deb (runnergirl77) | 6 comments Christopher wrote: "I think they are marketing rumors. If I were going to spend $400 I would probably buy an ASUS tablet but for $130 the nook HD has a lot to offer. All the nice nook reader features and google play (..."
I have an Asus tablet, which is roughly 3/4 of a year older than my Nook HD+. I like them both, but find myself reaching for the Nook more often than the Asus Transformer Prime.


message 59: by Deb (new)

Deb (runnergirl77) | 6 comments willaful wrote: "I have to agree with Jane, all my experiences with their customer service have been disastrous. After the last ridiculous episode, I finally had to have my credit card cancel the charges and have r..."

Service in the stores is excellent; I have two that are just a short drive from where I live.
That said, I've never had trouble with phone service either. I know that there are multiple reports of phone service fails, but seriously, think of all the people who DON'T report of when phone service went well. Our society is quick to complain, but slow to praise.


message 60: by Myrla (last edited Aug 02, 2013 11:39AM) (new)

Myrla | 1 comments I have a nook and am not happy. Payed almost $300.00.For the Nook HD Tablet
The USB cable is unique and unreliable.I have been having trouble since the first day to charge the battery of the Nook.
I live in P R and there are no Barnes and Noble here. I wrote them about the cable a month ago but they have not responded .
Otherwise the size is good the picture resolution excellent .Since i originally
bought it for reading I am back to my inexpesive black and white Kindle which came with 3 G access to internet and downloading books from Amazon


message 61: by willaful, dedicated nookworm (last edited Aug 02, 2013 11:32AM) (new)

willaful | 414 comments Mod
Deb wrote: "I know that there are multiple reports of phone service fails, but seriously, think of all the people who DON'T report of when phone service went well. Our society is quick to complain, but slow to praise."

I don't think that's entirely true, because companies have good reputations as well as bad ones.

In my case, every single time I've needed customer service it's been lousy. If it were one or two times, with otherwise good service to balance it, that would be a different story. Every time tells its own tale.


message 62: by Katharine (new)

Katharine (katharine_a) | 15 comments I just bought the Nook HD+ and I absolutely love it! I had no idea I would enjoy it so much. With full access to Google Play, I can watch HBO Go, Showtime, Slingbox, and so on. For me, it's the perfect size.

Regarding the service issues, I've always had fantastic service from B&N in-store. Online support has been a mixed bag, in my experience.


message 63: by Delrea (new)

Delrea Good | 10 comments Buy it,, you won't regret it!


message 64: by Christopher (new)

Christopher Conn (cmconn) | 135 comments I love to watch movies on my nook HD. The quality is very much like my HDTV.


message 65: by Roberta (last edited Aug 03, 2013 06:01AM) (new)

Roberta Cook | 27 comments I went from nook color to nook hd and I LOVE IT!! I did not go for the nook hd + because the only real difference I saw was that it was bigger- I love the way I can get the kindle app on my nook-so now I have the best of both worlds


message 66: by Sandra (new)

Sandra  (sleo) Roberta wrote: "I went from nook color to nook hd and I LOVE IT!! I did not go for the nook hd + because the only real difference I saw was that it was bigger- I love the way I can get the kindle app on my nook-s..."
I tried getting the kindle app without any luck. How did you do it? I have the new HD


message 67: by Roberta (new)

Roberta Cook | 27 comments you go through the google play app- I set up a kindle account thru amazon- cause you can get the app for reading kindle books on your computer- so then through google play app, you just have to download the kindle app- make sense? I am still having coffee-not fully coherent


message 68: by Sandra (new)

Sandra  (sleo) Roberta wrote: "you go through the google play app- I set up a kindle account thru amazon- cause you can get the app for reading kindle books on your computer- so then through google play app, you just have to dow..."

I'll give it a shot. I have the kindle app on my computer and have an account.


message 69: by Roberta (new)

Roberta Cook | 27 comments oh then you should have no prob- google play to kindle app! have fun!!
Feel free to friend me on your nook- rcook810@gmail.com


message 70: by Sandra (new)

Sandra  (sleo) I did it! Whooppee! I don't like buying from Amazon, but occasionally there isn't any other way.


message 71: by Sandra (new)

Sandra  (sleo) Roberta wrote: "oh then you should have no prob- google play to kindle app! have fun!!
Feel free to friend me on your nook- rcook810@gmail.com"


I'm not sure how to do that.


message 72: by Sandra (new)

Sandra  (sleo) OK. I did it! Duh. I'm just learning about the darn thing. Just got it a couple of weeks ago. Been mostly reading.


message 73: by Sharon (new)

Sharon (sharon_alexandr) I saw that the HD comes with Google play and I was wondering if you would be able to download the Kindle app on it. Glad to know you can! I always see Kindle books I want to get, but I prefer the nook. Definitely looking forward to upgrading my tablet to the HD now.


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