Rating Detail Pop-up: contradiction?

[K.A.]

This topic/question is about the rating detail pop-up that you can access when you go to your book's page from your author page.

Next to your star rating, there is a rating detail button which, when pushed, gives you a pop-up display of your ratings in graph form, with a verbal description beneath it.

When I look at this box for, say, 'Stolen', it shows me that All Editions (the kindle & paperback versions are combined) have 17 ratings and 14 reviews.

However, it shows me that This Edition (kindle) has 19 ratings and 15 reviews.

My question is, how is possible for the part to have more than the whole? I checked, and the editions are linked. Or am I reading this wrong? Seems like This Edition + Paperback Edition would = All Editions, and All Editions would end up with the most ratings and reviews.

Thanks for any info...

[Belinda]

Hi K.A.,

I've noticed with my own that sometimes the ratings box is a little slow to update. You can still see the missing ratings and reviews though.

Scroll down on your book page to where it says "community reviews" then click on the filter button, then click on 5 stars. The pop up box is only showing 4 - 5 stars for your book, Stolen, but when you filter it, you will see that you actually have 5 - 5 star reviews.
Do the same thing on 4 star, and you'll note that you have a new one there as well. It looks as if both of them were posted yesterday, which is probably why the ratings box hasn't caught up, yet.

You should be able to refresh your own book's ratings stats by going into your book page and clicking 'edit details'. There on the right hand side underneath your books picture you should see a button that says "refresh book ratings stats".

I hope this information helps. :)

[K.A.]

Thanks! I was trying to get my head around the whole Tardis-style part-is-greater-than-the-whole thing - that makes some sense, at least.

[Belinda]

From one fellow Kentuckian to another, your welcome. :)

Go Hilltoppers!

[K.A.]

:)