Goodreads Librarians Group discussion
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Conundrum
Book Cover Help
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Still the WRONG COVER
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OK - let me paraphrase back so I understand you. You have selected an edition to be the primary edition of your book Nine Inch Bride. This selection of yours is of an edition that has published cover art. That published cover art is not the cover art that you want shown as your primary edition cover art.Do I have this correct?
Monique, I don't think that that's the case, because the edition I'm seeing as the default is one of the preview editions which _Anonym describes as "now defunct"._Anonym, if you are trying to set one of the non-preview editions as the default such as this edition or this edition, it does not appear to be working correctly and you will need to contact support.
Cait wrote: "Monique, I don't think that that's the case, because the edition I'm seeing as the default is one of the preview editions which _Anonym describes as "now defunct"._Anonym, if you are trying to se..."
Yes, you have it right, Cait, almost. "I" never set this defunct edition as the primary/default, and in fact under "other editions" it is NOT selected as primary/default. Despite the CORRECT edition being selected as primary/default under the "other editions" link--the DEFUNCT preview edition remains in place as primary/default.
I have been contacting 'support' as you call it for four months now with no resolution. It is as though they are deliberately ignoring me. Can you perhaps escalate this to 'support' maybe they will listen to you?
The edition which is currently the default is the one with the most reviews; if there's no default selected by the author, the most popular edition is always used.I'm afraid librarians have no access to the function which sets the default edition, nor do we have any access to support requests for escalation.
I know you've probably done this already, so please forgive me if I'm just repeating the same things: are you sure you followed the full set of steps for selecting a default edition? You selected an edition, viewed its full page, opened the edit details page from that page, and clicked on the link with the text "Set this book as the primary edition for this work"?
The only other thing I can suggest is to post in the feedback group in the "bugs" folder and to give specifics there of exactly what you did when attempting to set the default edition: which edition were you trying to make the default, when (date and time, if you have it) did you try doing it (and how many times, if you tried more than once), what the exact sequence of actions was (clicked on edit, clicked on set default? or did you click on anything else in between?), what the result was when you did so (was there an error on the page or in your browser, did the page refresh, etc.), what browser you were using, and any other details you have. Sometimes posting in feedback can get you suggestions from other users on workarounds they used, if the bug is a common one.
Three of the four reviews are NOT reviews of the DEFUNCT INCORRECT edition. Only one of them is, the two star. That is a whole other issue.I cannot find this "bugs" thread, do you have a link to it?
Since I never set the primary/default, and since the primary/default in your interface is CORRECTLY SET to the CORRECT EDITION, but FAILS TO APPEAR AS SELECTED/PRIMARY/DEFAULT, the issue is entirely a failure of YOUR SYSTEM and has NOTHING TO DO WITH WHAT I DID OR DID NOT DO.
I have troubled my assistant to take screen shots and submit yet another request to your so-called support and he will do so again to your "bugs" thread if you can provide a link to it.
Mod
No. That is where you change the edition YOU, as an individual user, have shelved. To change the primary edition for ALL users, you must be on the edit page of the edition you wish to set as primary.
rivka wrote: "_Anonym wrote: "After four months, there is finally the correct 'edition' selected and the option to make an edition the primary one is at long last present under the 'other editions' link."No. T..."
We would LOVE to know how to arrive at "the edit page of the edition you wish to set as primary."
When I look at the book page logged in as author, I see a dim, grey link called "edit details" which takes me to the DEFUNCT INCORRECT edition, where there is no apparent way of changing it from default for "all users." On the book page I see also the aforementioned "other editions" link which is obviously the logical place to choose a default edition. I do know bad interface when I am suffering from it, believe me.
I do not see any means of arriving at an "edit page" to do what you are suggesting. Have you seen the screenshot that was attached to the most recent support request?
Please advise. Unfortunately, I am not as technical as my asst. so you have to be very plain where I am to go to do what you say is somehow doable.
Thank you.
_Anonym, each edition has its own book page and its own "edit details" link from its page. You can reach each edition's page from the other editions page by clicking on the title or cover image. If this is a feature you haven't explored yet, you may want to play around with it a bit; each edition's page allows you to filter for reviews specific to that edition and has some edition-specific links in the top section as well.However, for setting the default now I can provide you with direct links to the edit page since you're having trouble.
If you want the Kindle edition to be the default, click here:
http://www.goodreads.com/book/edit/17...
and then scroll down the page. On the right-hand sidebar, not on the main page of the page, you will see several links underneath a button which says "upload an ebook". One of these links will say "Set this book as the primary edition for this work". Click once on that link.
or
If you want the ebook edition to be the default, click here:
http://www.goodreads.com/book/edit/17...
and then scroll down the page. On the right-hand sidebar, not on the main page of the page, you will see several links underneath a button which says "upload an ebook". One of these links will say "Set this book as the primary edition for this work". Click once on that link.
Do only one of these, not both.
Cait wrote: "_Anonym, each edition has its own book page and its own "edit details" link from its page. You can reach each edition's page from the other editions page by clicking on the title or cover image. If..."Round and round we go. I have been told of this before in the course of this four month saga. However, as I have repeated ad nauseam, the place to which you refer has no such "Set this book as the primary edition for this work." It is not there. I can have a screenshot made of this fact if that is the only way you will believe it, but I have been telling you that there is NO SUCH LINK nor any wording of any kind resembling such a link, not on the sidebar, nor anywhere else on the "page."
Again, the FAILURE IS YOUR INTERFACE.
I am a volunteer librarian and I have no access to this function myself. All I can do is pass along the instructions which work for other authors and provide some general information about the links in question. Here is a thread which shows screenshots of the process, if you want to see what the sequence of actions looks like when it is functioning correctly.If you are logged in with the account which is the GR Author account, you click on the links I provided, and you see no place to set the book as the primary edition, then that is a bug. This link is not available anywhere else in the interface; it is available only in that one place on the edit page and only to a user who is logged in as the author. Again: if these conditions are met and the link is not there then that is a bug. There is nothing I or any other librarian can do about bugs except refer you to support and/or the feedback group.
Cait wrote: "I am a volunteer librarian and I have no access to this function myself. All I can do is pass along the instructions which work for other authors and provide some general information about the link..."Sorry, you are doing the best you can, thanks, the problem is with Support which has done nothing, not even the courtesy of a reply to my desperate pleas to have this matter addressed.
If all else fails, I will take the matter up with Amazon, and have them take a close hard look at what is going on in Goodreads so-called "support."
After four months, there is finally the correct 'edition' selected and the option to make an edition the primary one is at long last present under the 'other editions' link.
However, the concern all along for the past four months has been that the WRONG COVER is showing for the primary edition. The cover that is showing -- which does not have CONUNDRUM featured on it, belongs only to the now defunct "preview edition."
I am unable to delete this cover image nor am I able to make the correct one appear by default.
As stated before in this lengthy saga (see http://www.goodreads.com/topic/show/1... just for one thread example) We would like to advertise on Goodreads and cannot do so until the CORRECT COVER, the one with CONUNDRUM writ large across it, appears in all instances by default.
Please help us out of this 'conundrum' that has been afflicting us for so many months now.
Thank you.