Cancelling a BT contract

[Katy]

Silly me! We are plusnet for our phone (mainly because we get 08 and 0845 numbers free) but our Internet runs on satelite signals or something like that (: which is surprising, because I live in the middle of nowhere!

[Philip (sarah)]

We had SKY sattelite for more than 16 yrs and paid around £20 a month plus a maintainance fee,they offered us a 'free' upgrade but insisted we pay installation charge. Son was given free installation when he moved out,I had a huge row with them and cancelled our contract we now have Freesat and are £20+ a month better off.

[Lorraine]

We're with sky too and had some problems but I guess they're things that happen with any company (like modem breaking and stuff like that), always resolved in a timely manner. We get the whole package with the phone line and the telly, it's a good price (we used to be with AOL and the monthly amount was more than what we pay with sky for all three) plus I get free calls to France so I can talk to my mummy until my ear is red hot... and this is priceless :)

[Tim]

I moved from Sky to Freesat earlier this month, saving myself £50 a month. Had a major package - phone, broadband, HD, movies (but not sports or 3D) Curiously they didn't even try to keep me as a customer, even though I've been with them pretty much since they started.

Now I have BT fibre broadband, and it's stonkingly good.

[Elle]

We're with Virgin and always get a brilliant deal. We have a deal not much higher than new customers but faster internet. We haven't had any problems with them in over 5 years.

[Victoria (daisyduck)]

We were with plus net and found their customer service second to none, however as a long term customer we couldn't access any of the great deals they offered to anyone else! It was significantly cheaper to move to Sky for everything, so we did.

[Jud]

I think we might be moving to BT or at least just getting the BT Sport package. I'm very wary of going completely BT after hearing everything on here, Sky haven't been amazing but they've been good enough and we've never had any serious problems. Really hoping hubby picks a Sky package (internet & phone) with BT Sport rather than going all BT.

[Philip (sarah)]

We have no option as BT are the only provider here in the country. Phil recently took up the offer of the Sport Package.
The only complaint I have is their internet on the move scheme which never seems to work for us. The ides is that you can log on by tuning into other people's BT access but wherever we go everyone seems to using Virgin or Sky.

[Andy]

In my experience the worst customer service award goes to TalkTalk who are truly diabolical. Next up is a tie between Sky and BT (neither of whom seem to give a fig about current customers, only interested with newbies), with Virgin just eeking ahead as they seem to answer the phone more quickly (they're still pretty awful but their broadband is consistently speedy).

[Guy]

Andy wrote: "In my experience the worst customer service award goes to TalkTalk who are truly diabolical. Next up is a tie between Sky and BT (neither of whom seem to give a fig about current customers, only in..."

I've had few problems with Sky's customer service. Though it is annoying when they try and get you to insure a Sky box for some ridiculous amount per month.

[Andy]

Guy wrote: "I've had few problems with Sky's customer service. Though it is annoying when they try and get you to insure a Sky box for some ridiculous amount per month..."

My main beef with Sky was right at the start when they delivered the router and left it with a neighbour. They didn't record which house it was at or leave me a card, but the person who signed for it had the surname Green. There's only four houses in my road and no one has that surname. So Sky charged a further £80 to my account and sent me a replacement, even though the woman in customer services said it'd be gratis. This one arrived but didn't work, so had to send that one back and waited another week for a replacement. A month after ordering I was enjoying sub-meg speed broadband even though I live less than half a mile from the exchange. Sky blamed it on BT and failed to rectify it for several months. Gave up and joined Virgin. Theyre more expensive but the broadband speed never drops below 30 megs and their telly doesn't fail whenever the wrong type of cloud is in the sky!

[Guy]

That sounds most unfortunate Andy. My Sky broadband hasn't been performing as well of late and Sky are annoying me with their ever increasing prices for their television packages.

[Andy]

Guy wrote: "That sounds most unfortunate Andy. My Sky broadband hasn't been performing as well of late and Sky are annoying me with their ever increasing prices for their television packages."

Their ever increasing profits must be of some condolence though. Rupert has got an impending divorce, y'know!

[Jay-me (Janet)]

I swapped from BT to plusnet a few months ago - mainly because the costs were much lower. However an added benefit has been that I can now use the internet whilst on the phone - the BT router always used to cut the BB off whenever the phone line was in use and I often had to reset the router. Changing the routers didn't stop it happening so I just put up with it - it wasn't often that I needed to do both at the same time, only if my friend phoned and we were trying to sort holidays and needed to look up deals etc.

[Karen]

My Other Half has been trying to get the free sports stuff that BT keep promoting for their broadband customers - I gather it's a tie-in with Sky, which we also have as he's a footie fan. But because our BT broadband, which is billed by BT.com, is an older contract with BT yahoo, we don't count as BT broadband customers! Makes me wonder what we're paying them all this money every month for. Anyway, unless we opt to cancel our BT yahoo and 'change' to BT, we can't get the free footie games...

[Elaine]

We have the full TV, phone and broadband package with Sky and as far as customer services goes they are pretty good, although I do have to sometimes phone and say something like "why are you giving new customers XXXX for free and making existing ones pay? My husband says that if we can't have it for free, then I have to cancel ...." Then usually they give it to me as well, which is fortunate because I don't really want to cancel with them as yet. I can't change the TV package for starters - kids would miss the WWE and hubby would miss Extreme Sports, and I haven't found an alternative package yet which would give everybody their favourite channels. Plus, with four internet junkies in the house, the unlimited broadband is a necessity.