“When I heard Toni’s calm soothing tone, I said, “Aha! Your words are telling me you understand, but your tone is telling me to calm down. There is nothing so infuriating as being told to calm down when you’re angry.” Sarah, another mom in the group, immediately agreed. “Those are two words my husband is never allowed to say to me. If he dares, I will rip his head off!” “Imagine this. You call me and say, ‘What a horrible day. The kids were totally hyper and it was pouring rain”
―
Joanna Faber,
How To Talk So Little Kids Will Listen: A Survival Guide to Life with Children Ages 2-7
