Minter Dial > Minter's Quotes

“Change is for sure. Growth is the option.”
― Minter Dial, Futureproof - How To Get Your Business Ready For The Next Disruption

“We do not believe in ourselves until someone reveals that deep inside us something is valuable, worth listening to, worthy of our trust, sacred to our touch. Once we believe in ourselves we can risk curiosity, wonder, spontaneous delight or any experience that reveals the human spirit.”
― E.E. Cummings

“Thinking about it from a personal and a professional perspective, they need to be the same.”
― Yetunde Hofmann, Beyond Engagement: The Value of Love-Based Leadership in Organisations

“love is an act of will and not a feeling.”
― Yetunde Hofmann, Beyond Engagement: The Value of Love-Based Leadership in Organisations

“Love is therefore, an action, a behaviour, a capability.”
― Yetunde Hofmann, Beyond Engagement: The Value of Love-Based Leadership in Organisations

“Love is the appreciation and mutual respect of another individual or group of individuals. It’s a natural empathy and mutual understanding.”
― Yetunde Hofmann, Beyond Engagement: The Value of Love-Based Leadership in Organisations

“the concept of work/life balance in my view is dead and unreal.”
― Yetunde Hofmann, Beyond Engagement: The Value of Love-Based Leadership in Organisations

“Imperfection — core to the human condition — has a way of obscuring our vision… We are intrinsically flawed. In our deepest hearts, we view that flawed quality as essential.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (April 20

“The mind is the quintessential playground of empathy.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (April 20

“If being empathic is a sine qua non condition of a truly customercentric organisation, the only way to deliver on that quest is to show empathy to employees first. ”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“For a brand, it will be important to find ways to reinforce on a regular basis the empathic behaviour, coherent with the brand’s values.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“The two most flagrant killers of empathy are time pressure and stress.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“The best way of measuring empathy is against the lifetime value of one’s customers or the long-term engagement of one’s employees.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“Logic and empathy are difficult bed partners.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“Strengthening an organisation’s empathy muscle will require change management.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“One should not try to be empathic with customers without first having an empathic internal culture.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“Two strategic reasons for organisational empathy:
-To gain greater employee engagement
-To enhance the customer experience”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“Five ways to develop empathy:
-Listen actively
-Explore differences
-Read fiction
-Practice mindfulness
-Know why”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“The key is to establish the business’s In Real Life (IRL) ethical construct to formulate principles and rules to inform the machine how to learn to be empathic.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“An adventure without risk,
is not an adventure.
A life without adventure
is a life less complete.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)