“Our world requires that decisions be sourced and footnoted, and if we say how we feel, we must also be prepared to elaborate on why we feel that way. This is why it was so hard for the Getty, at least in the beginning, to accept the opinion of people like Hoving and Harrison and Zeri: it was a lot easier to listen to the scientists and the lawyers, because the scientists and the lawyers could provide pages and pages of documentation supporting their conclusions. I think that approach is a mistake, and if we are to learn to improve the quality of the decisions we make, we need to accept the mysterious nature of our snap judgments. We need to respect the fact that it is possible to know without knowing why we know and accept that—sometimes—we’re better off that way.”
―
Malcolm Gladwell,
Blink: The Power of Thinking Without Thinking
