When we hear, we fail to comprehend, categorize, or control most of the content. What we hear are the relational tones, which may or may not accurately represent the message. Listening, on the other hand, is the active process of gathering, storing, and utilizing messages. Active listening involves thinking, filtering, assimilating, paraphrasing, focusing, retaining, and responding. Active listening is both verbal and nonverbal. People who practice active listening skills are at a significant advantage in the workplace and in relationships. What chance is there of catching wisdom if you are
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