This is the social software that makes the system at Duke Energy work. Rolfe ticks off the four elements: “One, a culture of accountability for high performance, which makes you demand the best individuals in your organization. Two, a leader who is not only willing but also ready to question an assessment. Three, a collegial culture among the top executives of the enterprise, where they hold each other mutually accountable to be reasonable and fair and will push back on one another, just as the chairman will push back. And four, giving me, as the head of HR, the right to push too, because I
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