First, she is to behave with the highest integrity. This is an issue where there are no second chances—breach the rule, and you’re out. Second, she must know that the customer comes first. And finally I say, “You’ve got to understand the three processes, for people, strategy, and operations, and you’ve got to manage these three processes. The more intensity and focus you put on them, the better you make this place. If you don’t understand that, you’ve got no chance of succeeding here.”
