How do you make such an assessment in your business? In a sense, this shouldn’t even be a question. If you’re doing your job as a leader—if you’re intimately involved in the three core processes, running the robust dialogues that permit candid assessments—you can’t help but have an idea of your capabilities. But don’t stop there. Listen to your customers and your suppliers. Get all your leaders to do the same, and ask them to report what they’ve heard.
