Now think of a meeting that produced great results—that got to the realities and ended with a plan for results. How did it happen? Dialogue alters the psychology of a group. It can either expand a group’s capacity or shrink it. It can be energizing or energy-draining. It can create self-confidence and optimism, or it can produce pessimism. It can create unity, or it can create bitter factions. Robust dialogue brings out reality, even when that reality makes people uncomfortable, because it has purpose and meaning. It is open, tough, focused, and informal. The aim is to invite multiple
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