The final question was: “After we change our group’s behavior, what do we do next?” The head of HR said, “Communicate it to twenty thousand people.” The leader asked, “How would that make anyone change? It won’t work by itself. What will work is the practice of accountability beginning right here with this team. After we hold ourselves accountable, the next phase is for this team to hold the three hundred managers in this division accountable for their performance, without which three thousand supervisors and seventeen thousand employees will not experience the culture and discipline of
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