pray—“Help me, Holy Spirit”—before answering the phone, and you have seen the benefits of this discipline. Simply apply the same discipline to communicating with people around you. If they are silent, pray before speaking to them. If they are talking, pray before responding. These are split-second prayers, but they put you in touch with My Presence. In this way, your speaking comes under the control of My Spirit. As positive speech patterns replace your negative ones, the increase in your Joy will amaze you.
