First, the people you serve, your market. Then the team you build, your employees. Finally, your many business partners and associates. Sever the chain of values between leadership and the people translating strategy into products and services for your customers, and you will destroy your foundation for long-term success. The culture you create and principles you express are the only connection you will have with each other and your many constituencies. It may not be Allison's utopia, but it was a far cry from Lenny's soulless machine.
