CREATE SAFETY FOR BEST THINKING (THE YIN) Share their view last after hearing other people’s views Encourage others to take an opposing stand Encourage all points of view Focus on the facts Depersonalize the issues and keep it unemotional Look beyond organizational hierarchy and job titles DEMAND RIGOR (THE YANG) Ask the hard questions Challenge the underlying assumptions Look for evidence in the data Attack the issues, not the people Ask “why” repeatedly until the root cause is unearthed Equally debate both sides of the issue
