Dan Seitz

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The Bells, rather than try to sort it all out, adopted a policy of reversing 900 charges for anyone who asked and then deducting them from their payments to the 900 call vendors. Word soon spread through the kinky caller community that full credits were available to those who complained legitimately or otherwise. Within a few months, charge-backs jumped from one or two percent of the typical 900-call company's revenue to half or more.
Stolen Without A Gun
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