“One of the handicaps for those of us in the 9-1-1 profession is that we can only communicate with our callers in the verbal realm.” However, not being able to see the people who call doesn’t stop them from gathering information and communicating effectively. “We can hear the pace of speech, background noise, tone, etc., but we learn through experience how to hear more than just the words being spoken by the callers and make a connection with the caller in spite of not having all of the nonverbal clues at our disposal.”
