Tap into this desire to connect on common ground the next time you communicate in front of an audience. Use the following pattern: Feel, Felt, Found, Find. • FEEL: Try to sense what they feel and acknowledge and validate their feelings. • FELT: Share with them that you have also felt the same way. • FOUND: Share with them what you found that has helped you. • FIND: Offer to help them find help for their lives.
