Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

by Mark Goulston

Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them.

Almost all communication is an effort to get through to people and cause them to do something different than they were doing before.

Ironically, the key to gaining “buy in” and then moving people through the rest of the cycle is not what you tell them, but what you get them to tell you—and what happens in their minds in the process

Everyone competes for time, but no one should need to compete for importance.