Think of someone who’s disappointing you and invite the person to lunch or dinner. Before you go, rate your disappointment with the person on a 1-to-5 scale (with 5 being “extremely disappointed”). During your meeting, use the Reverse Play to apologize for anything you’ve done that might have annoyed, upset, or offended the other person. One month after your lunch, think about the person’s behavior since your meeting and rate your level of disappointment with the person. Is it significantly lower? Then your approach worked. Is it the same or higher? If so, think about easing that person out of
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