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Jody Mulkey

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causes most people who use hyperbole or exaggeration to recant and restate their position. Typically, they backpedal by saying something like, “Well, not really, but I am very frustrated about things.” Then you can respond, “I understand that, but I need to know what the truth is, because if what you say is totally true then we have a serious problem and need to address it.” By this time, they’re in retreat and the power has shifted to you.
Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
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