Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

by Mark Goulston

■ Set specific targets. I tell clients to write a step-by-step plan. Like plotting waypoints on a GPS before a trip, this helps you visualize the road you need to follow. ■ Put your goal in writing. Describe exactly what you need to start doing and what you need to stop doing in order to succeed. Putting your words on paper strengthens your commitment to achieve your goal. ■ Tell someone about your goal. Call a person you respect, explain the change you want to make in your life and ask the person to either call or e-mail you every two weeks to see how you’re doing. Your desire to keep this person’s respect will be a powerful motivator to keep your commitments. If you do this, remember to give your helper a Power Thank You for assisting you, and also find a way to return the favor. ■ Keep toxic people from stopping your progress. Review Chapter 11 and identify any problem people who lower your resolve or weaken your confidence. If possible, avoid them as you work toward your goal.