You might think, “Mark, this is all easy for you to say or do. You’re a psychiatrist with thirty years experience.” My response is, “Don’t kid yourself. You don’t need a medical degree to do something this simple.” Here’s all you need to do. 1. Attach an emotion to what you think the other person is feeling, such as “frustrated,” “angry,” or “afraid.” 2. Say, “I’m trying to get a sense of what you’re feeling and I think it’s—————. . .” and fill in an emotion. “Is that correct? If it’s not, then what are you feeling?” Wait for the person to agree or correct you. 3. Then say, “How frustrated
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