“How’d you get into what you do?” (I credit Los Angeles super mediator Jeff Kichaven with this; he says it never fails to start and keep people talking.) ■ “What do you like best about it?” ■ “What are you trying to accomplish that’s important to you in your career (business, life, etc.)?” ■ “Why is that important to you?” ■ “If you were to accomplish that, what would it mean to you and what would it enable you to do?”
