“Emotional labor” was a term first coined forty years ago by sociologist Arlie Hochschild in her book The Managed Heart. She described it as the “management of feeling to create a publicly observable facial and bodily display.” In other words, it’s work you do with your feelings, not your body. Emotional labor is the hard work of making art, producing generosity, and exposing creativity. Working without a map involves both vision and the willingness to do something about what you see. Emotional labor is what you get paid to do, and one of the most difficult types of emotional labor is staring
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