The architecture of our systems is set up so that the people at the top know more. The goal is to hire as many cheap but talented people as possible, give them a rule book, and have them follow instructions to the letter. Go to a McDonald’s. Order a Big Mac. Order a chocolate milkshake. Drink half the milkshake. Eat half the Big Mac. Put the Big Mac into your milkshake and walk up to the counter. Say, “I can’t drink this milkshake . . . there’s a Big Mac in it.” The person at the counter will give you a refund. Why? Because it’s easier to give her a rule than it is to hire people with good
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