Your words can show people possibilities they never knew existed. Your words can make people feel happier about themselves. Your words can activate people to break through their limiting behaviors—and work brilliantly during the most stressful days. Look, Blake, if someone’s making a lot of mistakes, the common way of dealing with them is to say, ‘You’re not doing a good job, and things better improve.’ But that kind of communication discourages people. Yes, be candid and clear. Of course, be a strong leader. But why not say ‘I appreciate that you’re putting in a lot of effort and I’d like to
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