if someone’s making a lot of mistakes, the common way of dealing with them is to say, ‘You’re not doing a good job, and things better improve.’ But that kind of communication discourages people. Yes, be candid and clear. Of course, be a strong leader. But why not say ‘I appreciate that you’re putting in a lot of effort and I’d like to share some of the opportunities I see for you to take your performance to its next level’?
