Wally Bock

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These kinds of questions generate a whole new thread to follow. Instead of your looking for a gap in the form of the source of another person’s problem, the other person is finding a gap in his own thinking process. It’s not you searching for problems; it’s him searching for gaps in his thinking process. You want people to look for assumptions or decisions that don’t make sense upon further reflection.
Your Brain at Work: Strategies for Overcoming Distraction, Regaining Focus, and Working Smarter All Day Long
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