Once emotions kick in, you have only three options. The first option is to express your emotions. If you’re upset, cry, as kids do. Obviously, in many social and work settings, this doesn’t work too well. The second option is expressive suppression, which requires holding the feeling down and stopping the emotion from being perceived by others. Paul tried to suppress his emotions early in the meeting. He was angry at himself for messing up with a previous client, and he tried not to let this show. The third strategy involves cognitive change. “Even after you’ve got yourself into a bad
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