Most conversations seem to be carried out on two levels, the verbal and the emotional. The verbal level contains those things that are socially acceptable to say, but it is used as a means of satisfying emotional needs. Yesterday a friend related something that someone had done to her. I told her why I thought the person had acted the way he had and she became very upset and started arguing with me. Now, the reason is clear. I had been listening to her words and had paid no attention to her feelings. Her words had described how terribly this other person had treated her, but her emotions had
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