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Kindle Notes & Highlights
Albert Einstein said, “Imagination is more important than knowledge.”
You can’t manage without knowledge. You can’t lead without imagination.
People don’t believe what you tell them. They rarely believe what you show them. They often believe what their friends tell them. They always believe what they tell themselves. What leaders do: they give people stories they can tell themselves. Stories about the future and about change.
The Six Sigma charade is largely about hiding from change, because change is never perfect.
