Whale Done!: The Power of Positive Relationships

by Kenneth H. Blanchard

Build trust. Accentuate the positive. When mistakes occur, redirect the energy.

Activator Whatever Gets Performance Going B = Behavior The Performance That Occurs C = Consequence Your Response to the Performance

“All

good performance starts with clear goals. If managers don’t sit down with their

people and develop smart, workable goals that are clear on both sides, their people are left without any idea of what they’re expected to ...

4 Kinds of Consequences No Response Negative Response

Redirection Positive Response

Redirection is the most effective way to address undesirable behavior.

The Redirection Response Describe the error or problem as soon as possible, clearly and without blame. Show its negative impact. If appropriate, take the blame for not making the task clear. Go over the task in detail and make sure it is clearly understood. Express your continuing trust and confidence in the person.

Praise progress. It’s a moving target.

The WHALE DONE Response Praise people immediately. Be specific about what they did right or almost right. Share your positive feelings about what they did. Encourage them to keep up the good work.

GOTcha Catching people doing things wrong WHALE DONE! Catching people doing things right

“Attention is like sunshine to humans. What we give our attention to, grows. What we ignore, withers.

Wake up and say something positive when everything is going well!

“They reward progress—any movement

in the desired direction.”

Never assume you know what motivates a person.

WHALE DONE only works when you’re sincere and honest.

“take the time to prove otherwise.

It never hurts to toot your own horn once in a while.

If

you don’t hire people on a performance review curve, why grade them on one?