I am fortunate to work with some forward-thinking companies that tell their managers, in effect, “We do not expect you to handle these behavioral-sciences issues. We do not expect you to know about how to manage people that are alarming or volatile. If you can manage 95% of the people you are dealing with, that’s an accomplishment. The 5 percent that depart from normal behavior—those that intimidate, threaten, or frighten—they should be reported to us.”
